Whether you have a single property to let or a large investment portfolio Smartmove can offer you a management package tailored to your requirements. As members of the Resident Landlord’s Association (RLA) The UK Association of Letting Agents (UKALA) and The Ombudsman of Estate Agents scheme you can rest assured that we offer a professional service and are committed to maintaining the highest standards.
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
If you have a complaint please put it in writing including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If at this stage you are still not satisfied you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review confirming our final viewpoint on the matter.
If you remain dissatisfied you can then contact The Property Ombudsman to request an independent review:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure before being submitted for an independent review.
Testimonials
If you're looking to rent a property, I would recommend Smartmove because the service they have given me has been tailored to my particular needs. In the past, I felt like previous agents have ...
Mr R Jassi Landlord
I have used Smartmove to manage my property for rental over seven years. I have been very pleased with their punctual payment of rent, andthe way they report and handle any maintenance issues.
...
Ms A Kaur Landlord
I rented out my property through Smartmove for two years until I sold it in Nov 2014. The service received from Smartmove was brilliant; far better than my previous agent, who was a big name on the...
Mrs H Bibi Landlord
I have dealt with Smartmove for over 10 years now, and they let a number of properties for me. So why have I remained loyal to Smartmove? What I like about Smartmove is their honesty and the ethica...
Mr Bernard M Landlord
I have a portfolio of properties across England and only wish they were all managed by Smartmove. They are efficient and professional, always helpful, polite and courteous. I cannot recommend them ...
Mr A Jacobs Landlord
I've been a tenant with smart move here in Bedford for a couple of years. They've always been very helpful friendly and will try to & do resolve any issues as quickly as possible 😊
Ms Barbara Rowlands Tenant
I've been with Smartmove for nearly 16 years. They have looked after 5 of my properties and provided an excellent service at a very average cost. All of the staff are a pleasure to talk to and ...
Mr Tony J Landlord
Smartmove have found the perfect tenants for my property and take care of absolutely everything which is brilliant for me as im out of the country a lot. Having been with them a few years Iv always...
Mrs N Bibi Landlord
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Testimonials
If you're looking to rent a property, I would recommend Smartmove because the service they have given me has been tailored to my particular needs. In the past, I felt like previous agents have ...
Mr R Jassi Landlord
I have used Smartmove to manage my property for rental over seven years. I have been very pleased with their punctual payment of rent, andthe way they report and handle any maintenance issues.
...
Ms A Kaur Landlord
I rented out my property through Smartmove for two years until I sold it in Nov 2014. The service received from Smartmove was brilliant; far better than my previous agent, who was a big name on the...
Mrs H Bibi Landlord
I have dealt with Smartmove for over 10 years now, and they let a number of properties for me. So why have I remained loyal to Smartmove? What I like about Smartmove is their honesty and the ethica...
Mr Bernard M Landlord
I have a portfolio of properties across England and only wish they were all managed by Smartmove. They are efficient and professional, always helpful, polite and courteous. I cannot recommend them ...
Mr A Jacobs Landlord
I've been a tenant with smart move here in Bedford for a couple of years. They've always been very helpful friendly and will try to & do resolve any issues as quickly as possible 😊
Ms Barbara Rowlands Tenant
I've been with Smartmove for nearly 16 years. They have looked after 5 of my properties and provided an excellent service at a very average cost. All of the staff are a pleasure to talk to and ...
Mr Tony J Landlord
Smartmove have found the perfect tenants for my property and take care of absolutely everything which is brilliant for me as im out of the country a lot. Having been with them a few years Iv always...